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Matter Digital Technology

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Overview

At Matter Design & Digital, we are an ecommerce agency with 20+ years of experience, delivering cutting-edge digital solutions through our project and support departments. Our 25 specialists across Australia and the Philippines focus on building robust websites and tech stacks that integrate AI, Unified Commerce, Customer Experience (CX), and B2B strategies. Once launched, our support arm takes over, offering ongoing optimisation and management. Through our support retainers, we enhance both customer and employee experiences, driving a Total Experience (TX) strategy that ensures long-term business success. With over 1,000 completed projects, strong partnerships, a client retention rate of over 95%, and high staff retention, we deliver excellence and sustainable growth in an evolving ecommerce landscape

Services

Headless & Composable

Matter. is an award-winning e-commerce agency and has become a leading expert in Headless e-commerce integrations. Headless commerce, also known as composable commerce, is a website system architecture that decouples the front-end and back-end of an e-commerce system, replacing the coupling with API connections. These API connections are able to link to best-of-breed applications to be used in a micro-services architecture. We use our bespoke headless e-commerce framework, JAMM.™, built with Gatsby, ReactJS and NodeJS, hooking into leading e-commerce applications.

E-commerce

Matter is a certified BigCommerce partner and we use this platform as our preferred option for e-commerce websites. We specialise in tailoring the customer experience to suit your brand and audience. Your e-commerce site isn’t just another way for you to sell products, it’s the main point of interaction your customers have with your brand. That’s why it is so important to tell your brand story and create consistent customer experiences across all customer touchpoints. We’ll help you seamlessly integrate your business from brick and mortar to website, marketplaces, social and more.

Brand Identity

We help our clients to improve their brand identity. We’ll workshop your brand with you, developing branding messaging, design style, audience and positioning to make sure your customers talk about you. But more than that, they talk about you the way you want them to talk about you.

UI and UX Design

Our design team is highly skilled in finding creative solutions for a project brief. From developing a unique design that adds to your brand story to creating beautiful visuals for your campaign, as well as solving technical user experience challenges for your website.

Custom Development and 3rd Party Integrations

Our in-house technical team can specify and build elegant technical solutions that appear simple to your user. We specialise in the development of custom themes with front-end wizardry to deliver beautiful digital experiences. Typically we will integrate online systems to securely synchronise data and improve the operational efficiency of your business.

Strategy and CRO

Our strategic services focus your project in a direction that will provide optimal outcomes, and a basis for decision making throughout the process. Our strategic approach ensures there is a sound reason behind all our design, technical and marketing decisions.

Verticals Serviced
• Automotive
• Beauty & Skincare
• Books & Magazines
• Business to Business (B2B)
• Construction & Industrial
• Consumer Electronics
• Consumer Packaged Goods
• Education
• Fashion & Accessories
• Food & Beverage
• Gifts & Collectibles
• Health & Wellness
• Home & Interiors
• Jewelry
• Lifestyle
• Media & Entertainment
• Pets
• Service-Based Industries
• Sports & Equipment
• Stationary & Office Supplies
• Tactical & Firearms
• Toys & Games
• Vape & CBD

Videos

Localising the ecommerce experience - BigCommerce Ecommerce 360 March 2021

In this video for the BigCommerce Ecommerce 360 Summit in March 2021 we discuss strategies around localising the customer experience. We focus on physical locations and how the availability of stock and fulfilment methods provides a better experience for the customer.

JAMstack Headless Ecommerce Architecture

In this video for the BigCommerce Million Dollar Moves event, we discuss if a Headless architecture is the silver bullet of ecommerce? Is it the million-dollar move that will help your bottom line?

B2bbb - Personalising B2B Ecommerce Customer Experiences

In this video, Nigel Poole and Garth Lidbetter discuss the considerations for designing a B2B ecommerce system. They cover topics including: - B2B Ecommerce trends - Changing expectations of B2B consumers - How Matter approach B2B use cases - Interview with our client Shop For Shops

Reviews

Partner details


Partner tier:

Partner type:

Agency

Website:

matterdesign.com.au

AU headquarters:

201/107 Alexander Street

Crows Nest,NSW
AU