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Silk Commerce

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Overview

Silk Commerce is a full-service, technology-enabled digital agency specialized in B2B and B2C commerce delivering expert solutions and services backed by the industry’s leading eCommerce platforms. With our agile and skillfully-trained team, Silk creates engaging and unique digital experiences for consumers while enhancing brand loyalty, trust, and confidence. Our core values are rooted in helping businesses expand and increase revenue through multiple channels and platforms at scale. We provide a comprehensive suite of digital services tailored for your brand. From business consulting and engaging design to full-scale development and digital marketing, we deliver best-in-class solutions that help you exceed your business goals. Leverage our proven expertise in creating dynamic experiences and our experience in commerce implementations to elevate your business.

Services

B2B

Launch your new B2B store in weeks with Silk's industry-leading experts, proven processes, and innovative tools that will guide and support your online growth on BigCommerce from start to success. Enable your team to automate offline processes while empowering your B2B customers with convenient self-service account capabilities. Achieve a lower total cost of ownership, greater security, and a complete solution for delivering the optimal online B2B shopping experience.

Direct to Consumer

No matter where businesses are in their eCommerce journey, Silk Commerce partners with BigCommerce to help them create a compelling brand experience that will successfully reach and grow their customer base. Ecommerce not only increases growth online but can drive demand to offline channels and benefit physical stores as well. Retailers looking to thrive need to digitize their stores in a way that meets customers’ expectations, builds loyalty, and creates brand value. Solution Offerings: Buy Online Pick Up in Store (BOPIS), In-Store Mobile Application, Membership Rewards Integration, ERP Integration, Point of Sale (POS) Integration

Managed Services

Businesses from around the globe rely on Silk for expert BigCommerce support. Our Managed Services program provides business owners with a cost-effective solution for keeping their BigCommerce site running at an optimal level. Our experienced team of consultants and developers are here to take the guess work out of maintaining your site so you can focus on running your business.

Website Design

Deliver an engaging user experience and effectively communicate your brand story with Silk and BigCommerce. Strengthen your business channels with continuous and innovative enhancements that deliver a unique online experience for your customers. Stay ahead of the competition and transform your business with a stunning website design that captivates your audience and drives growth.

Web Development

Develop a beautiful and innovative eCommerce site with Silk and BigCommerce that enhances your brand and engages your customers. From development to systems integration, get an end-to-end solution that supports your business from start to launch. Utilize the latest technology and ecommerce capabilities to create unique and compelling shopping experiences that will drive growth and sales across your business channels.

Digital Transformation

Unlock unlimited growth and define an optimal digital transformation strategy to elevate your business online with Silk and BigCommerce. We provide strategic guidance and expert solutions that drive sales, expansion, and customer loyalty. Our team of innovators and strategists will guide you throughout any stage of your commerce journey and help you deliver the best shopping experience to your customers.

Digital Marketing

Combine creativity with technology to launch data-driven marketing campaigns and engagements with Silk and BigCommerce. Deliver personalized and memorable customer experiences that drive loyalty and motivate buyer behavior. From email marketing to search engine optimization, solidify your messaging, generate brand awareness and leads, and launch compelling content.

Simplify Integration with ShopHive, A Silk Commerce Accelerator

ShopHive seamlessly integrates Epicor ERP systems with BigCommerce, automating real-time data sync for products, inventory, orders, and customer information — without the complexity of custom integrations.