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Tacit Knowledge


Tacit Knowledge develops, integrates, and supports enterprise software for household name brands and merchants. Together with our parent, Pitney Bowes, we offer solutions across all consumer touchpoints, from device to doorstep. We connect the entire ecosystem of our customers’ digital commerce business. We build and support the Ecommerce website and associated technologies through to providing fulfillment (Pick & Pack, Kitting) through to Delivery, Returns, and Post-purchase customer engagement tools. Engineering & technology are the core of our practice. We follow agile delivery practices and obsess about deploying high quality production ready solutions every two weeks. Our clients love this. Our engagements are collaborative, transparent & flexible to best serve our clients’ needs. Our clients love this, too.


Software Consulting

Site Stabilization

Our Site Stabilization service troubleshoots live environments experiencing significant stability issues under load. This service is usually called upon during the beginning of the holiday rush or immediately after a major software release.

Performance Tuning

The Performance Tuning service is executed either in the context of certifying an environment prior to launch or as a holiday preparedness initiative. Optimizing the software and their supporting platforms results in cost-savings and peace of mind. This service is applied either as part of a transformational effort or as a key component of turning around problematic projects.

Ecommerce Consulting

Our Ecommerce Consulting Practice lives to ‘do it right’ in the digital commerce domain. We apply strong processes, people and expertise in order to take clients on successful journeys to realise their objectives; creating and optimising value in the customer’s experience of their brand. Our services focus on offering end-to-end support to ensure project success: from planning and executing Project Discovery phases to training clients on their newly delivered software, we have the skills to take your project past the finish line. Our Approach We believe Tacit Knowledge’s unique approach to Ecommerce Consulting ensures we get the best results for our client on-time, every time. Quality We start with ‘why’ & conduct deep immersion so that we truly ‘get’ your business We deliver successful outcomes, not just ideas Agility Our processes enable us to quickly iterate, refine and improve We deliver flexible and adaptable solutions Transparency Demonstrable success measurement is at the centre of what we do, with frequent checkpoints We do what we say we will do and maintain open visibility Engagement We work closely with you to ensure we create the best strategies and solutions We provide you with a consistent team and reliable points of contact Experience Our cross-discipline experts in Ecommerce collaborate to ensure the right solutions are realised

Digital Commerce

Digital commerce is Tacit Knowledge’s primary focus, and our international experience extends to actual implementations within mobile commerce, social commerce, and high-scale. Our support service specializes solely on retail and the needs of online merchants. Our track record derives from specialization in key technologies, and fielding teams with deep domain expertise.

Peak Ready Performance

Peak Ready Performance is a proprietary in-depth approach Tacit Knowledge has developed for site performance analysis and remediation that results in resilient and durable Ecommerce applications.

Verticals Serviced
• Automotive
• Beauty & Skincare
• Business to Business (B2B)
• Consumer Electronics
• Fashion & Accessories
• Health & Wellness
• Home & Interiors
• Jewelry
• Sports & Equipment




Partner details

Partner tier:

Partner type:

Agency Partner


US headquarters:

27 Waterview Dr