Get ecommerce help from certified experts

Real agency




Real Agency is an eCommerce design and development agency and work best with highly motivated online retailers looking to increase revenue through improved conversion. From new store builds and migrations to ongoing optimisation and support, we're focused one thing - conversion. Our tailored two-step optimisation approach delivers results by starting with a stable base to build from. We prioritise quick wins and areas of biggest improvement to generate quicker returns. Over the last 15 years, we've helped over 400 retailers in all sectors and business types - we've seen it all.


BigCommerce Store Design, Development & Support

A BigCommerce certified partner available for new build BigCommerce projects and migrations alongside support for existing BigCommerce stores. We build lasting relationships with retailers of all sizes and sectors.

Conversion Rate Optimisation

Real Agency offers a wide range of Conversion Rate Optimisation (CRO) services, which is effectively user experience and data analysis merged together to provide a calculated and iterative approach to increasing conversion rates and improving the overall optimisation of your eCommerce store. In order to ensure the maximum number of visitors become customers, our strategy focuses on the highest value pages first and then extended throughout your store.

eCommerce & Digital Strategy

Our 15 years of eCommerce experience allows us to make recommendations, develop and implement strategies and provide ongoing management and optimisation for our eCommerce clients. It’s a flexible service that can cover any level of support across all key disciplines, platforms and channels. Our services also include Google Analytics Support and Website Usability amongst other things.

Verticals Serviced
• Automotive
• Beauty & Skincare
• Books & Magazines
• Business to Business (B2B)
• Construction & Industrial
• Consumer Electronics
• Education
• Fashion & Accessories
• Food & Beverage
• Health & Wellness
• Home & Interiors
• Jewelry
• Media & Entertainment
• Sports & Equipment
• Toys & Games


Take Your eCommerce Business To The Next Level With Media Lounge

We're an award winning eCommerce agency with 15 years of experience and over 400 successful eCommerce stores delivered to date. We specialise in the latest cutting-edge eCommerce platforms including BigCommerce.

Webinar - Master eCommerce UX & Storytelling - Drive Sales & Avoid Customer Drop-Off

In this live webinar video, Adam King, the co-founder of Media Lounge, alongside Damian Rees, a seasoned UX expert from Make Human, discuss the importance of UX and storytelling in eCommerce.

Webinar - Maximise eCommerce Growth With Agile Content Creation

Learn how to simplify your eCommerce content management process with agile content creation! In this live webinar video, our experts explain how eCommerce stores can improve and enhance their content creation process, and what the most effective content strategies are.

An Introduction To CRO & UX

In this video, Grace and Lauren give a quick introduction to CRO & UX and share their number one top tip for all eCommerce store owners.

Introducing Fetchify | Media Lounge Partner Series

Fetchify are one of the leading providers of accurate customer data validation and address auto-complete services for online stores. They offer a range of intuitive products aimed at enhancing and simplifying the user experience on eCommerce websites.

Introducing Linnworks | Media Lounge Partner Series

Linnworks is a commerce automation platform that helps online retailers automate key processes, reduce costs and grow their business. It is designed to help retailers sell more efficiently by streamlining the operation aspects of commerce.


Partner details

Partner tier:

Partner type:

Agency Partner


GB headquarters:

Second Floor, 8-10 Christchurch Road